Your privacy matters from the first conversation.

1. Scope of This Policy

The Hope Ranch Recovery Center ("Hope Ranch," "we," "our," or "us") is a family-owned addiction treatment provider located in Perris, California. We provide information about residential treatment, medical detox, outpatient care, dual-diagnosis support, veterans programming, therapies, admissions, and insurance verification through our website and related communications.

This Privacy Policy applies to information collected through our website at thehoperanch.com, online forms, calls, emails, SMS/text messages, admissions inquiries, insurance verification requests, and related digital services. If you become a client, certain health information may also be governed by HIPAA and our separate Notice of Privacy Practices.

2. Information We Collect

We collect information you choose to provide, information needed to respond to your inquiry, and limited technical information generated when you use our website.

• Contact information, such as name, phone number, email address, mailing address, and preferred method of communication.
• Admissions and insurance verification information, such as insurance type, insurance provider, policy details, treatment interest, availability, and related intake notes.
• Health-related information that you voluntarily provide when requesting care, asking about treatment, or beginning admissions coordination.
• Payment or billing information when needed to process services, verify benefits, or coordinate financial responsibility.
• Communication records, including calls, emails, form submissions, SMS consent records, and messages exchanged with our admissions team.
• Website data, such as IP address, device type, browser, pages viewed, referring pages, approximate location, cookies, analytics events, and similar usage information.

3. How We Use Information

We use information to respond to inquiries, coordinate care, verify benefits, operate our website, and meet legal and regulatory responsibilities.

• Respond to admissions, treatment, family, insurance, and general contact inquiries.
• Verify insurance benefits, assess potential coverage, and communicate available treatment options.
• Provide, coordinate, and manage treatment, payment, and healthcare operations when applicable.
• Send requested communications, appointment information, admissions updates, and SMS messages when you have opted in.
• Maintain security, prevent fraud, troubleshoot website performance, and improve user experience.
• Comply with licensing, accreditation, legal, regulatory, and recordkeeping obligations.

4. Health Information, HIPAA, and Confidentiality

Some information collected through admissions, treatment, billing, or insurance verification may be protected health information under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") or similar privacy laws. We are committed to protecting health-related information through administrative, technical, and physical safeguards appropriate to the information involved.

When HIPAA applies, our use and disclosure of protected health information is governed by HIPAA and our Notice of Privacy Practices. This website Privacy Policy is not intended to replace that notice. If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA notice controls.

5. How Information Is Shared

We do not sell personal information or health information. We share information only as needed to provide services, coordinate care, operate our business, comply with law, or with your permission.

• With treatment, payment, and healthcare operations partners, including healthcare providers, insurance plans, billing support, laboratories, pharmacies, and care coordination resources when appropriate.
• With service providers that support our website, form processing, communications, scheduling, analytics, security, customer service, insurance verification, billing, and operational systems.
• With family members, representatives, or other individuals when you authorize us or when permitted by applicable law.
• With government agencies, regulators, accrediting organizations, courts, law enforcement, or other parties when required or permitted by law.
• In connection with a business transaction, such as a merger, financing, reorganization, or transfer of assets, subject to appropriate confidentiality protections.

6. SMS, Phone, and Mobile Information

If you provide a mobile number and opt in to receive text messages, we may send admissions, treatment inquiry, insurance verification, scheduling, and service-related messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, and you may request help by replying HELP or contacting us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging platform support, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties except as needed to provide the messaging service or as required by law.

7. California Privacy Notice

California residents may have rights under California privacy laws, depending on the information involved and applicable exemptions for medical information, protected health information, and regulated healthcare activities. These rights may include the right to know, access, correct, delete, or limit certain uses of personal information, and the right not to be discriminated against for exercising privacy rights.

We do not sell personal information. We also do not use sensitive personal information for purposes that require a right to limit under California law unless we provide a separate notice and choice.

8. Your Choices and Rights

You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, clinical, billing, safety, and recordkeeping requirements. If your request involves protected health information, we will process the request under HIPAA and our Notice of Privacy Practices.

• You may unsubscribe from marketing emails by using the unsubscribe link where provided.
• You may opt out of SMS messages by replying STOP.
• You may control cookies through your browser settings, though some website features may not function properly without cookies.
• You may request confidential communications or restrictions on certain health information uses where permitted by law.

9. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or loss. No online system is completely secure, and we cannot guarantee absolute security.

We retain information for as long as needed to respond to inquiries, provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us: