Clear expectations for using our website and services.

1. Agreement to These Terms

These Terms of Service ("Terms") govern your use of thehoperanch.com and related online services operated by The Hope Ranch Recovery Center ("Hope Ranch," "we," "our," or "us"). By using our website, submitting a form, calling, emailing, texting, or otherwise communicating with us through website-linked services, you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use the website. These Terms do not replace any separate admissions agreement, consent form, financial agreement, treatment agreement, Notice of Privacy Practices, or other document signed by a client or responsible party.

2. Not Emergency or Crisis Care

The website and online forms are for general information, admissions inquiries, and insurance verification requests. They are not intended for medical emergencies, psychiatric emergencies, detox emergencies, overdose response, or crisis intervention.

If you or someone else may be in immediate danger, call 911. If you are experiencing a mental health or substance-use crisis, call or text 988 in the United States for the Suicide and Crisis Lifeline, or seek immediate local emergency care.

3. Eligibility, Assessment, and Admissions

The Hope Ranch Recovery Center provides addiction treatment services from a licensed facility in Perris, California. Information on the website does not guarantee admission, medical appropriateness, level of care, availability, insurance coverage, pricing, or clinical outcome.

Admission decisions depend on clinical assessment, medical and behavioral health needs, safety considerations, program availability, financial arrangements, insurance verification, and applicable law. We may decline, delay, refer, or recommend a different level of care when clinically or operationally appropriate.

4. Website Content

Website content is provided for general educational and informational purposes. It should not be treated as medical advice, diagnosis, treatment recommendation, legal advice, insurance advice, or a substitute for consultation with qualified professionals.

We try to keep website information current, but treatment offerings, staff, availability, licenses, accreditations, insurance participation, program details, and policies may change. We may update, remove, or modify website content at any time.

5. Forms, User Submissions, and Communications

When you submit a form or contact us, you agree to provide accurate information and to update us if important information changes. You may not submit information that is false, misleading, unlawful, harmful, or that violates another person's rights.

By providing your contact information, you authorize us to contact you about your inquiry using the phone number, email address, or other contact method you provide. Communications may relate to admissions, benefits verification, scheduling, treatment options, payment, or other services you request.

6. SMS/Text Message Terms

When you opt in to receive SMS/text messages from The Hope Ranch Recovery Center, you agree that we may send messages related to your inquiry, admissions coordination, insurance verification, appointment scheduling, treatment information, and other service-related communications.

• Message frequency varies.
• Message and data rates may apply.
• You can cancel the SMS service at any time by texting STOP. After you send STOP, we may send one message confirming your unsubscribe status.
• For assistance, reply HELP or contact us at [email protected] or (951) 577-2203.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive SMS messages is not required as a condition of receiving treatment services.

7. Insurance Verification and Payment Information

Insurance verification is provided as a courtesy and is not a guarantee of payment, coverage, authorization, clinical eligibility, continued stay, or final out-of-pocket responsibility. Insurance benefits are determined by the insurance plan and may change based on medical necessity, authorization, deductible status, exclusions, policy terms, or insurer decisions.

You are responsible for reviewing all financial, admissions, and insurance documents before beginning services and for asking questions about potential costs, payment obligations, and coverage limitations.

8. Intellectual Property and Acceptable Use

The website, text, design, logos, graphics, photographs, videos, and other materials are owned by or licensed to The Hope Ranch Recovery Center and are protected by intellectual property laws. You may view and print pages for personal, noncommercial use. You may not copy, modify, scrape, republish, sell, or exploit website content without our written permission.

You agree not to interfere with website operation, attempt unauthorized access, introduce malware, use automated scraping tools, impersonate another person, or use the website for unlawful or harmful purposes.

9. Disclaimers and Limitation of Liability

The website and online services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of any kind, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, The Hope Ranch Recovery Center will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the website or online services. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

10. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated Terms.

11. Contact Us

If you have questions about these Terms, contact us: